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TERMS AND CONDITIONS

About Additional Aids Mobility.

We have over 8 years of experience supplying mobility products to our customers. We never employ salespersons on a commission only basis so you can be confident that we will endeavour to recommend the right product to suit your needs. If we visit you in your home, our policy is 100% no obligation and we never push our customers into a sale.

By ordering goods from Additional Aids Mobility in person, over the telephone or if we visit your home, you are entering into a contract with Additional Aids Mobility.

Quality Control.

All of our products are sourced brand new direct from the manufactures or distributors of manufactures. We only supply well tried and tested equipment.

We carry out full assembly (when necessary) and inspection tests in our workshop prior to dispatch.

All of our power products have their own unique serial identification number registered by our manufacturer/distributor and ourselves to enable a specific products to be tracked right through the process of delivery, warranty and future ordering of parts.

Warranty/Guarantee/After Sales Service.

All of our products come with a full 12 month guarantee against faulty manufacture or materials which is also backed by the manufacture themselves. Certain products have longer warranty periods, details available upon request. Extended warranty can be purchased, details available upon request.
If you experience a problem with your product, please call us on 020 8755 0022. The phone number is manned during normal office hours, Monday to Friday 9.00~5.00pm and Saturdays 10.00~4.00pm during which time there is usually a qualified person available to give you any help and advice to cure the problem or to arrange an appointment for a home visit. We also divert the calls to a mobile phone over the weekends and bank holidays for emergencies only.

Please note that warranty does not cover consumables such as tyres, bulbs, general maintenance or requirements caused by undue caused by undue care or accidental damage such as flat batteries or punctures. A call out requested or diagnosed as a result of the above will attract a minimum call out fee of £75.00 and may be subject to additional parts and labour.

Delivery information.

Delivery is generally within our general quotation of 14 days from order date. This depends whether you order is in stock with our distributor/manufacture. Bespoke made items could take longer and you will be advised of an approximate delivery date at time of order.

When your order is ready for dispatch, we will contact you to arrange a suitable delivery date and time.

To keep prices competitive, we may dispatch goods by post or courier.

VAT Exemption.

Certain items ordered are eligible for VAT relief for those who are chronically sick or disabled. Providing you qualify and complete our VAT Exemption form, we do not charge the extra VAT. As a recognised supplier we are able to supply a simple form for qualification, no doctor’s letter or other such documentation is necessary.

If you are in doubt about if you qualify, just call one of our advisors on 020 8755 0022.

Cancellations & Returns policy.

If you are unhappy with your purchase for any reason you can return it to us, in an unused ‘as new’ condition within 7 days of delivery and receive a full refund (less delivery and/or collection costs) Collection can be arranged and will be charged at cost.

In accordance with the Distance Selling Regulations, Additional Aids Mobility offer our customers a 7 day ‘cooling off period’ in which orders can be returned from the delivery date.

Upon receipt of the goods, you are required to return the product[s] and are personally responsible for return delivery including and delivery costs. Any returned products must be complete, undamaged, unused and returned in its original outer packaging [if any]. Once an order has left our shop, if the customer chooses not to sign or accept the goods, there may be a charge for return shipment of the goods.

Customers who order custom made, bespoke goods such as Riser Recliner chairs, Stair Lifts and Adjustable Beds or any items with custom made components are unable to return the goods unless faulty.

Your statutory rights are not affected.

Ordering/Payment.

We accept most debit and credit cards (expect American Express), cash and cheques.

You can call one of our advisors on 020 8755 0022 and arrange to pay over the phone with your credit/debit card or if you wish to pay by cash or cheque, we can advise you on how to find our shop. Please do not send cash in the post.

Goods to be dispatched by courier/post must be paid for in full prior to dispatch.

Goods which are bespoke made require a deposit and details will be given on ordering. If the goods are cancelled prior to delivery, the deposit paid may not be refunded, further details are available upon request.

Any Questions?

You may call us with any questions to the above terms and conditions you or your family may have on 020 8755 0022.

If you find our phone line engaged or not answered, please leave a message on our answer phone and we will call you back as soon as possible.
Alternatively, you can email us on our contact page