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Terms & Conditions


(1.1) The “Company” means Additional Aids Mobility Ltd.

(1.2)  The “Customer” means the other party to a contract for the supply of goods and/or services by the Company.

(1.3) “Goods” means the products or services supplied by the Company to the Customer.

(1.4) “Invoice” means goods and/or services supplied to the Customer and total price due to be paid by the Customer to the Company.

(1.5) “Quotation” means an invitation for an order to supply goods and/or services to the Customer from the Company.


(2.1) The following General Conditions of Sale and any Special Conditions agreed in writing by an authorised representative of the Company shall apply to and form the basis of all contracts for the sale of the Company’s goods and/or services.

(2.2) The Company’s Quotation is merely an invitation for an order subject to these Conditions and no contract will result until the Company has confirmed such order in writing by an authorised representative of the Company. Such contract will incorporate and be subject to these Conditions.

(2.3) No qualification or variation to these Conditions shall apply to the sale and purchase of the Goods unless expressly accepted in writing by an authorised representative of the Company. By making an order subject to acceptance of these Conditions, the Customer acknowledges that these conditions shall prevail over any qualification or condition purported to be imposed by the Customer or any previous course of dealing between the Company and the Customer.

(2.4) All Quotations are made and all orders are accepted by the Company subject to the following Conditions.

(2.5) Quotations shall be available for acceptance for a maximum period of 30 days for the date of the Quotation, unless otherwise stated on the Quotation and may be withdrawn by the Company within such a period at any time by written or oral notice.

(2.6) By placing an order on the Company’s Website, the Customer must agree to the Terms and Conditions and the Company’s Privacy Policy.


(3.1) All descriptions and illustrations contained in any of the Company’s catalogues, price lists, advertising matter and other publications are to present merely a general idea of the Goods described in them and shall not form part of a contract unless specifically incorporated therein by written agreement between the Company and the Customer.

(3.2) The Company reserves the right to update any specification of goods (including any spare parts) without notice to the Customer.


(4.1) The Company may accept verbal orders but such orders must be confirmed in writing within 24 hours by the Customer, marked “confirmation”. Any order not so marked will be treated as a fresh order and the Customer shall be bound to meet the full cost of any resulting duplication.


(5.1) All prices quoted in the Company’s price schedules and quotations are subject to revision without prior notice and do not constitute an offer for sale at prices shown.

(5.2) All Goods will be charged at prices at the current time of dispatch unless the Company’s provisional quotation has been confirmed in writing after receipt of the Customer’s order when such quotation will apply.

(5.3) If any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company, an additional alteration in the price for the goods may be made by the Company.

(5.4) Goods supplied for individual disabled persons at present are not subject to pay VAT on certain items only and these goods are displayed with ‘Ex VAT’ & ‘Inc VAT’ prices. Goods displayed with ‘Inc VAT’ only means VAT is included and VAT relief is not eligible. The Company will require a signed declaration of disability. VAT may be charged in the event of a change in the law.

(5.5) Price invoiced/quoted for are in UK Stirling only.


(6.1) All goods must be paid for at time of purchase.

(6.2) Specially ordered & bespoke items will require a minimum deposit of 50% of the total value of the goods ordered at the time of order. The balance of the goods must be paid for on, or before delivery. These goods cannot be cancelled at any time.

(6.3) Goods ordered for delivery must be paid for in advance or upon delivery.

(6.4) All major Debit/Credit cards accepted except American Express.

(6.5) Minimum purchase using Debit/Credit cards £10.00 or a £2.00 non refundable charge will be added.


(7.1) The Goods shall be at the Customer’s risk from delivery/installation and from then the Customer shall be obliged to insure the goods to the full value of the purchase cost and against all risks/liability.

(7.2) The Company holds ownership of goods ordered by the Purchaser until goods are paid in full.

(7.3) The Purchaser ceases to own goods if returned the Company for full or partial refund.


(8.1) Goods returned to the Company must be within 14 days of delivery.

(8.2)  The Customer must notify The Company that the Goods purchased are to be returned within 14 days of delivery.  The Customer must return Goods to the Company at own expense. The Company does take responsibility for Goods in transit from the Customer for any damages to the Goods or for Goods lost in transit.

(8.3) The Customer must return the Goods purchased in their original packaging, and in an unused and undamaged state.

(8.4) Any Goods especially made to order, bespoke items are not eligible for full refunds.

(8.5) All incontinence and hosiery Goods are not eligible for refunds.

(8.6) The Company reserves the right to refuse refunds for the Customer.